Return Policy

Return Policy (14 Days)

 Updated Policy: Effective 10/5/19 

All Production orders are eligible for a FULL REFUND within 14 days.

  • Item must be new/unused condition
  • All original packaging must be included and not damaged

We will issue you a full refund for the purchase price (less return shipping fees) back onto your original payment method used. 

Exception: Custom Knives may be subject to a 5% Restock Fee (unless store credit is chosen) to cover original shipping and credit card processing costs involved. Please understand these are very expensive knives, super hard to get and very costly to ship and process payments on.

How it Works

  • Please Contact Us info@eknives.com or 423.525.9477 Call/Text

You will be emailed a pre-paid shipping label to get the item back to us. The item must be brand new and unused, including the original manufacturer packaging and paperwork. Once we receive the item we will issue a refund minus the cost of the return shipping label.

Returning an item with damaged or missing packaging may incur additional fees. If the item is found to be defective return shipping costs will be waived Your refund will be issued in the same form of payment we received. We do not reimburse cost of shipping for the initial order.