Shipping Policy- USPS, UPS
- Free Shipping over $150 to Lower 48 States Only (Hawaii/Alaska not included)
- All Orders Ship same day if placed before 3PM EST Mon-Fri.
- We Ship Monday-Friday Only (No Weekends or Holidays)
- Shipping Costs are Non-Refundable and Shipping Times are Not Guaranteed
- If you want Signature Required on your order please put that in the "Comments Box" during checkout
- If a package tracking shows either delivery confirmation you are responsible for the item
Porch Theft
- Porch theft has become a major issue. Shipping companies now offer picture confirmation of deliveries which means they will not compensate us or you for a package being delivered and then stolen off your porch. That is considered Theft and you would need to contact your local police department and file a claim to get any kind of reimbursement.
UPS Access Point
- We now offer an option to ship to an alternate location during checkout. if porch theft is an issue in your area or you live in an apartment we highly suggest you use this option or ask for signature required as we do not compensate for stolen packages.
Signature Required
- If you want "Signature Required" simply type it in the "comments box" during checkout and we will make sure it is taken care of.
Note: Some items cannot be shipped via USPS and we reserve the right to modify your shipping selection if necessary to meet local laws.
UPS ground delivery "estimates" map shown below. We are located in Chattanooga, Tn (yellow) so this map is fairly accurate for UPS ground delivery.
International Shipping
Note: If you refuse a package you will have to pay for the return shipping costs which will be deducted out of your Refund wihen the package arrives back to us. Those fees range anywhere from $50 up to $120 depending on.your Country.
Prior to placing an international order (defined as outside the United States of America), you must contact us at the information listed under the “contact us” section of the Website. There are numerous export and import restrictions regarding tactical and outdoor Products. International purchasers assume all risk of loss, theft, customs seizures, clearance, duties, levies, fees, taxes, storage charges, broker fees, and the like associated with international shipments (the foregoing collectively, “International Shipping Events”), and you agree that EKNIVES shall not be held liable for any International Shipping Events.
We will not falsify customs forms – please do not ask us to. It is against the law and not an option. We do not currently ship to Russia. We WILL NOT pay your country’s import duties, brokerage, or customs fees. They are your responsibility no matter what. No matter how we ship it, how it is delivered or what you buy – you pay your country’s taxes, duties and all other fees. There are no exceptions to this policy whatsoever.
Note: Some Countries Including Canada have very strict customs and therefore we cannot ship many of our items to Canada including autos or balisongs. Please contact us before purchasing.
International Customer Conditions:
- Customer must pay any and all taxes, duties, etc. (we do not control those costs)
- If items get lost, stolen, or seized by customs, we are not accountable, and cannot give a refunds.
- Customer must understand their own/carry laws in their country and have proper permits where applicable
- Customer must pay all shipping fees for returns & exchanges, as well as warranty work and refused packages.
- Please note that we do not falsify customs documents. We will list exact items and exact values, in accordance with national and federal laws. If you believe that your items will be seized at customs when labeled appropriately, we urge you to carefully consider this.