Frequently Asked Questions

What are your hours of operation?

Mon - Fri 10:00am to 6:00pm EST

Sat- 10-4 EST

How Do I Redeem My Loyalty Points?

Log into your account, then simply click the Red EK button in the bottom right corner to get your discount code (click redeem) and paste the code in the "coupon code" box during checkout. How do I purchase on your website?

What if I Forgot To Apply My Discount Code During Checkout?

Sorry but we cannot apply points after the order has been placed because it runs on a software that tracks our discounts. However, not to worry because you would still be able to use them on your next order, points don't expire. If you already clicked "Redeem" just make sure you keep that coupon code safe so you can use it on your next purchase. We can always pull it back up if you misplace it.

Why should I Purchase from EKNIVES?

Look, I'll be perfectly honest here.

Plain and simple...We want to build this business one customer at a time. That means bending over backward to make sure you are happy. If you have an issue or problem you need resolved then we want you to contact us so we can get it handled quickly. Call or text 423.525.9477. We are a small family owned business looking to build a reputable and honest business in the cutlery field. We have been in business since 2012 but that doesn't change the fact that we still offer excellent products and affordable prices. EKNIVES' goal is to provide honest customer service and build long lasting relationships with our customers.

Do you ship internationally?

Yes we ship to Most Countries but please email us first.

How do you ship your products?

UPS or USPS insured.

Do you ship to APO or FPO?

Yes we do ship to APO addresses only. We ship USPS only for these addresses.

Is EKNIVES safe and secure?

Absolutely! We protect our customer's information while shopping on the site by means of Comodo SSL(Secure Socket Layer) software that is a 256-bit encryption and tops in the industry for ecommerce transactions. It encrypts your personal information including credit card number, name and address while traveling the world wide web discreetly.

What is your privacy policy?

We respect your privacy and deem it very important to our customers. We will never share, sell your information in any way and never send spam or solicited emails to you. You have our word on this!

What are the knife carry laws

Be smart! It is your responsibility to know the laws in your state. If you are not sure then go to kniferights.org or akti.org and find out what the knife laws are in your neck of the woods. You must be 18 or older to purchase from our store.

How can I contact EKNIVES?

You may contact us directly by email (info@eknives.com) or through the "Contact Us" link at the top of the page or Call/Text Anytime 423.525.9477

NOTE: We respond to all emails and Texts very rapidly the same day and most of the time within minutes of being asked. Yes Clay or Coco answer them all.

What forms of payment do you accept?

We accept all major credit cards, Bank Wire Transfers, Cashier Checks and Money Orders.

We Accept Sezzle

Do you charge sales tax?

State law requires us to charge sales tax in the state of Tennessee. The tax rate is 9.25%

How long will it take for my item to arrive?

If it is in stock it will ship within 24hrs! Most orders ship same day if placed before 1 PM EST. Average delivery time is 2-4 business days from date of purchase. If it says "In Stock" then we actually have it ready to ship. 

What if I receive an item that was damaged by mail?

If you receive an item that was damaged during shipping, please contact us immediately so we can contact and notify the shipping company. We will provide you with directions on how to proceed with the item return once we hear back from the shipping company. Each item purchased is shipped fully insured.