Returns/Cancellation Policy
To Initiate a Return:
Please use our Return Portal by clicking HERE.
AfterPay/Sezzle Cancellations & Refunds:
All Afterpay/Sezzle Orders that are canceled or refunded will incur a 6% fee (unless Store Credit is chosen).
These payment plans charge fees that are nonrefundable. We pay the fee either way so please understand this is non-negotiable.
Returns:
Orders are eligible for a Refund minus the cost of original Shipping Fees, or Store Credit within 14 days from delivery date as long as the item is in new, unused, and uncarried condition with original packaging undamaged.
- Sale and BOGO (buy one get one) items can be Returned for Store Credit Only
- Preowned Sales can be returned for Store Credit Only
- Custom items are Subject to a 5% Restock Fee, unless Store Credit is chosen.
- Returns Requests will only be accepted within 14 Days from delivery date of your order
- Returns must be received by EK within 10 Days of being issued a Return Authorization Confirmation
- If you prefer a REFUND, we will credit your original card payment
Return Shipping Fees:
EK does not pay return shipping fees unless we make a mistake and ship you the wrong item.
You are responsible for all return shipping if you decide that the item you purchased is not for you, or does not meet your expectations for blade sharpness, blade centering, blade grinds, color variance, fit/finish.
- We recommend you insure the return package as EK is not responsible for lost or damaged returns.
- All original Manufacturers Packaging must be included and undamaged. If anything is missing or damaged, we will return the item to you at your cost.
- Please include the original packing slip, or include your name, order number, and instructions on refund preference
- If we ship your package to you in a box, we ask that you return the package to us in a box. Please do not ship items back to us in an Envelope.
- Please do NOT attach a Return Shipping label directly to any Manufacturers Packaging, as you will receive the item back to you.
To Initiate a Return:
Please use our Return Portal by clicking HERE.
- Please do NOT send items back to us without a Return Authorization, as your return will not be processed and it will be sent back to you.
Please Ship all Returns to:
EK Returns
4725 Adams Road
Hixson, TN 37343
Please direct all questions or inquiries to returns@eknives.com or Call/Text us at 423.525.9477